Meghan Lahey

Vice President of Patient and Employee Experience Legacy Community Health

With over 25 years of experience in the patient and employee experience field, Meghan has significantly contributed to Legacy Community Health for the past three years. In her role, she skilfully plans, implements, directs, and tracks the outcomes of Legacy's patient and employee experience programs. Before joining Legacy Community Health, Meghan dedicated over 16 years to Houston Methodist, where she developed and established the Patient Experience program for their Physician Organization. She holds a bachelor's degree in Journalism from the University of Texas at Austin and an MBA from the University of St. Thomas in Houston.

Day 2

2:35 PM Presentation | Humanizing Experiences: Measuring Institutional Climate to Drive Retention and Elevate Patient Experiences

In today’s healthcare environment, where high turnover and interconnected PX and EX experiences are prevalent, meaningful recognition is essential

for retaining patient-facing staff and empowering the leaders responsible for delivering your PX strategy. Discover how Legacy Community Health, a federally qualified system, is transforming patient experience scores and employee engagement, all while boosting morale and outcomes on a lean budget.

Foster meaningful engagement to drive measurable improvements in PX
Leverage climate data to uncover experience and quality blind spots, informing long-term strategy
Break down silos to achieve a unified, impactful “human experience” approach

Check out the incredible speaker line-up to see who will be joining Meghan.

Download The Latest Agenda

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