April Jones

Executive Vice President, Provider Solutions PatientPoint

April Jones leads a 150+ national sales and account management team that is responsible for delivering an exceptional experience to healthcare customers.

She joined PatientPoint in 2005 as one of the company’s first outside salespeople before being promoted to Director Provider Solutions & Hospital and VP, Provider Solutions.

She graduated from Clemson University with an Industrial Engineering degree and held market analysis & process improvement/development engineering roles at Milliken & Company and Bekaert Steel Corporation.

Day 2

9:10 AM Presentation | Smarter Patient Engagement Leads to a More Efficient Health System

Health systems today face a dual mandate: elevate the patient experience while simultaneously driving greater operational efficiency. Meeting rising expectations requires more than traditional outreach—it demands a smarter, more personalized approach to engagement.

Personalized engagement goes far beyond email reminders. When executed well, it becomes a strategic lever that shapes behavior, improves health outcomes and reduces friction across the patient journey.

In this session, PatientPoint leaders April Jones, and Jeff George will share how innovative health systems and medical groups are using engagement technology to turn outreach into meaningful action. Attendees will see how integrated digital touchpoints—before, during and after the visit—can educate patients, set expectations and inspire follow-through.

Executives will leave with actionable strategies, real-world examples and a clear roadmap for making personalized engagement a scalable, measurable part of care delivery.

Participants will learn how to:

Transform personalized outreach into real patient action—driving action, improving adherence and supporting better outcomes
Leverage rooming time as a value-added moment, converting waiting and preparation time into targeted education and meaningful engagement
Integrate procedure videos into a broader education strategy, supporting clinical efficiency by saving time

Check out the incredible speaker line-up to see who will be joining April.

Download The Latest Agenda

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