Sunny Nanda
General Manager, Healthcare CX NiCE
Day 2
2:35 PM Presentation | Orchestrating the Patient Journey with Agentic AI
Healthcare has reached a breaking point where workforce shortages and operational friction cost the industry billions. While most automation merely deflects simple tasks, Agentic AI acts as a "control tower," reasoning across EHR, CRM, and billing systems to execute complex, multi-step workflows.
In this session, Sunny Nanda from NiCE will demonstrate how Agentic AI Orchestration serves as the "connective tissue" of the healthcare ecosystem. By moving beyond simple automation to autonomous agents that can reason across clinical (EHR) and operational (CRM, Payer Portals) systems, organizations can transform high-friction touchpoints into seamless flows.
Check out the incredible speaker line-up to see who will be joining Sunny.
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