NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Carol Lewis

Chief Patient Experience Officer, ad interim MD Anderson Cancer Center

Day 2

3:35 PM Closing Presentation | Solving Symptoms to Strengthening Systems: Simplifying PX to Drive Holistic, Lasting Change

Too often, PX efforts are focused on fixing visible pain points – isolated symptoms of deeper systemic issues. True transformation demands a holistic approach that embeds experience into the DNA of the organization. This closing presentation will focus on how leaders can move from fragmented PX initiatives to integrated, enterprise-wide strategies that align people, processes and data around what matters most: the needs of patients, families and staff.

Quantify and communicate the value of holistic PX, linking experience to quality, retention and financial outcomes
Simplify and integrate PX measures to reveal system-level insights that drive improvement and performance
Embed PX into enterprise priorities, culture and decision-making to create alignment and accountability at every level

Check out the incredible speaker line-up to see who will be joining Carol.

Download The Latest Agenda

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