NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Kara Conley

VP Contact Center Bright Horizons Family Solutions

Kara Conley is Vice President of the Contact Center at Bright Horizons, bringing more than 25 years of customer experience leadership across the absence management and work/life sectors. She holds a Master of Science from Regis University and began her career as a Registered Nurse.

Kara is committed to community service, running a nonprofit that celebrates birthdays for children experiencing homelessness and serving on the board of the Bright Horizons Foundation for Children. Outside of work, she enjoys skiing, mountain biking, and hiking with her husband and two daughters.

Day 1

11:35 AM Panel Discussion | Unlocking Technology’s True Value in Human Experiences with Robust Roadmaps and Proven ROI

With a cost-constrained environment, every technology investment must deliver measurable value. For PX leaders, that means proving ROI, building a clear roadmap for digital transformation and ensuring innovations in AI truly enhance the human side of care.

In this panel, experts will discuss how leading organizations are connecting data, storytelling and strategy to demonstrate both financial return and human impact from technology.

How can organizations best measure and communicate technology’s impact on financial and experience outcomes?
What does a clear, scalable roadmap for sustainable digital transformation look like in practice?
How has technology freed up capacity and resources to reinvest in relationships and the human experience?

Check out the incredible speaker line-up to see who will be joining Kara.

Download The Latest Agenda

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