NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Traquenna Smith Branch

Vice President Contact Centers & Strategy Memorial Hermann Health System

TraQuenna ‘TQ’ Smith Branch is the Vice President of Contact Centers & Strategy at Memorial Hermann Health System where she provides strategic and operational leadership for the organization’s largest contact center, overseeing more than one million annual interactions. She directs front-end revenue cycle operations and digital engagement across a diverse outpatient portfolio. With more than 20 years of experience in complex health systems, TQ is widely regarded for her ability to lead large-scale transformation, drive operational excellence and architect high performing, growth-ready teams.

Day 2

11:30 AM Panel Discussion | Helping Patients Navigate the System by Delivering Unified Journeys

As patients move between providers of care to achieve their desired health outcomes, the end result can be fragmented workflows and disconnect digital tools – leading to eroded trust, delayed access and fragmented experiences. In this panel, PX leaders will explore how they can create more seamless and navigable experiences across the healthcare ecosystem.

What digital tools can unify the patient journey in an inclusive manner?
How can community partnerships be leveraged to simplify access and strengthen continuity?
How can leaders connect siloed services to reduce friction and improve outcomes?

Check out the incredible speaker line-up to see who will be joining Traquenna.

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