Provider skepticism toward patient experience initiatives is common—often rooted in competing priorities, change fatigue, and past efforts that failed to translate into meaningful clinical impact. This session explores how targeted training, collaborative rounding, and shared ownership can transform skepticism into authentic provider engagement and sustained partnership.

1. Identify common drivers of provider skepticism toward patient experience initiatives and recognize how competing priorities, past failures, and workflow misalignment influence engagement.
2. Apply targeted training strategies that build provider confidence, relevance, and ownership of patient experience without adding unnecessary burden to clinical practice.
3. Implement collaborative rounding models that strengthen trust, improve interdisciplinary relationships, and integrate patient experience principles into real-time clinical workflows.
4. Establish shared ownership frameworks that align providers, leaders, and care teams around clear expectations, accountability, and sustained experience outcomes.
5. Translate engagement strategies into measurable impact by connecting provider partnership to improvements in patient experience, caregiver engagement, and culture.