CX Healthcare USA West Exchange - Expert Speakers

Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

See our 2025 speaker faculty that features a collection of inspiring experience leaders from top healthcare providers and payers. 

Speakers


Laurie Wheeler
Laurie Wheeler
Chief Operating Officer - IS&T
Multicare Health System
Lloyd Fobi
Lloyd Fobi
Chief Information & Digital Officer
St. Charles Health System
Judith Wolfe
Judith Wolfe
Chief Medical Officer
University Hospitals
Aaron Davis
Aaron Davis
Vice President and Chief Experience Officer
UMC Health System
David Weisman
David Weisman
Chief Experience Officer
NYC Health + Hospitals/Queens
Marina Williams
Marina Williams
CEO; Texas Health Surgery Center Irving
SCA Health
Denise Wiseman
Denise Wiseman
Chief Community Manager and Founder
The PX Community
Justin Manning
Justin Manning
Chief Member Experience Officer
PECAA
Pinaki Ghosh Ray
Pinaki Ghosh Ray
Vice President, Outsourcing & Strategy
Prime Healthcare
Shawn Nason
Shawn Nason
Chief Experience & Innovation Officer
PatientPoint
Annamarí Dietrichson
Annamarí Dietrichson
Vice President of Patient Experience
HCA Healthcare Continental Division
Michael Helle
Michael Helle
Interim Vice President of Population Health
UCSF Health
Meghan Lahey
Meghan Lahey
Vice President of Patient and Employee Experience
Legacy Community Health
Rahul Goyal
Rahul Goyal
Senior Director of Digital, Personalization & Analytics
Optum
Laura Kirk
Laura Kirk
Vice President of External Education, Academy of Communication in Healthcare and Assistant Director, Advanced Practice Providers
University of Texas Southwestern Medical Center
Mark Krebs
Mark Krebs
VP Global Sales
Celebrus
Chandra Hodges
Chandra Hodges
Human Experience Consultant
PeaceHealth
Brad Shaink
Brad Shaink
Executive Director of Innovation & IT Business Applications
Houston Methodist
John Poli
John Poli
Industries Principal, Health Care
RingCentral
Connie Lee
Connie Lee
Senior Director, Patient Access
UCLA Health
Claudia Tanega
Claudia Tanega
Head of Virtual Health Product Development
Hoag Health System
View The Agenda