NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Lloyd Fobi

Chief Information & Digital Officer St. Charles Health System

CX Healthcare West USA Agenda - Day 1

10:25 PRESENTATION – THE FUTURE OF HEALTHCARE: UNLOCKING AGENTIC AI FOR SMARTER HEALTH SYSTEMS DRIVING CUSTOMER EXPERIENCE

AI is rapidly evolving from a tool of automation to a strategic partner in care delivery. For PX leaders, this shift holds the potential to reduce cognitive burden, streamline workflows, and enable physicians to spend more meaningful time with patients.

In this presentation, Lloyd Fobi of St. Charles’ Health System will explore the current stage of how AI, when built with human-centered design at its core, is transforming the patient experience. By sharing their journey, he’ll examine how AI can move beyond data processing to support strategic decision-making, and what it takes to make consumer-centric, actionable data a reality.

CX Healthcare West USA Agenda - Day 2

8:45 ROUND TABLE 2: UNLOCKING CAPACITY AND EFFICIENCY WITH TECHNOLOGY AND AI

Check out the incredible speaker line-up to see who will be joining Lloyd.

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