NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Cynthia Neiman

Chief Experience Officer Rady Children's Health

Cynthia Neiman is the Chief Experience Officer at Rady Children’s Health (RCH), one of the nation’s largest pediatric healthcare systems created through the merger of Children’s Hospital of Orange County (CHOC) and Rady Children’s Hospital-San Diego. Cynthia’s marketing and experience career highlights include launching Mattel's brands into social media & leading their first digital efforts, introducing IKEA on the West Coast, and leading the re-branding and experience transformation at CHOC.

CX Healthcare West USA Agenda - Day 2

14:45 PANEL DISCUSSION – RECOGNIZING EMPLOYEE EMPOWERMENT AS THE KEY TO UNLOCKING BETTER PATIENT EXPERIENCE

Employee experience is no longer just an internal priority – it’s recognized as an intrinsic part of delivering exceptional experience. When organizations invest in employee wellbeing, provide robust training programs and cultivate an environment of communication, collaboration and empathy, the ripple effects are felt directly by patients.

In this panel session, leaders will share insights into how prioritizing employee experience has been the key to unlocking better patient experience. From strategies for enhancing staff satisfaction to actionable examples of how happy employees create happy patients, join us to explore the connection between an empowered workforce and exceptional patient experience.

Check out the incredible speaker line-up to see who will be joining Cynthia.

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