2026 Speakers


Matthew Cawsey
Matthew Cawsey
Product Marketing and Solution Strategy Director
Stibo Systems
Stibo Systems
Joseph Ramallo
Joseph Ramallo
Chief Customer Officer
Los Angeles Department of Water and Power
Los Angeles Department of Water and Power
DeAnna Hardwick
DeAnna Hardwick
Chief Customer Strategy Officer
CPS Energy
CPS Energy
Nicole Huang
Nicole Huang
SVP Customer Experience/Executive General Manager - Fleet
Virgin Voyages
Virgin Voyages
Matt Prainito
Matt Prainito
Managing Director - Airport Operations
Alaska Airlines
Alaska Airlines
Lenika Milne
Lenika Milne
Chief Marketing Officer
Brown & Brown
Brown & Brown
Sree Sreedhararaj
Sree Sreedhararaj
Chief Technology Officer
Ipsy
Ipsy
Kimberly Wyman
Kimberly Wyman
Vice President Customer Care
T-Mobile
T-Mobile
TS Balaji
TS Balaji
Vice President of Digital & Customer Experience
Cox Communications
Cox Communications
Matthew Wilson
Matthew Wilson
Vice President, Customer Experience & Operations Excellence
Hotwire Communications
Hotwire Communications
Sarah Baker
Sarah Baker
Consultant
Wisebloom Advisory
Wisebloom Advisory
Leon Gantt
Leon Gantt
VP of Contact Center & Guest Experience
United Parks
United Parks
Heather Morgan Shoemaker
Heather Morgan Shoemaker
Chief Executive Officer
Language I/O
Language I/O
Skai Kang
Skai Kang
VP of Customer Success
unitQ
Allyson Morena
Allyson Morena
Director of Client Insights & Strategy
Verint
Verint
Mike Pappas
Mike Pappas
Chief Executive Officer and Co-Founder
Modulate
Modulate
Tom Trozzo
Tom Trozzo
Enterprise Data Leader
IBM
Suzi Bentley-Tanner
Suzi Bentley-Tanner
Partner
Gate One Consulting
Gate One Consulting
Richard Theodore
Richard Theodore
AI, Analytics & Business Automation Leader
IBM
Dana Infante
Dana Infante
Chief of Staff
DraftKings
DraftKings
Brendan D
Brendan D
VP of Customer Experience
BJC Healthcare
BJC Healthcare
Dave Ugan
Dave Ugan
Chief Technology Officer
AAA
AAA
Leo Ohaus
Leo Ohaus
Head of Growth
Listen Labs
Listen Labs
Shruti Ahluwahlia
Shruti Ahluwahlia
Director of AI and Transformation Technology Programs
The Walt Disney Company
The Walt Disney Company
Mark Krebs
Mark Krebs
VP Global Sales
Celebrus
Barton May
Barton May
Senior Director of Product Mobile Management
Hilton
Hilton
Natalie Barnes
Natalie Barnes
VP of Product Management & Product Design
Zumba
Zumba
Michela Brooks
Michela Brooks
Consultant
Temple & Theory

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