The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Speakers


2020 Virtual Event: Guest Speakers


Emil Begovic
Emil Begovic
Head of Customer Experience Management – Service Recovery
Lufthansa Group – Germany
Anastasia Zdoroviak
Anastasia Zdoroviak
Head of Customer Experience
DoorDash
Catherine Hills
Catherine Hills
Head of Experience (Retail & CPG, Public Sector & Education)
Publicis Sapient
John Yesko
John Yesko
Senior Director of User Experience and Design
Walgreens
Richard Spencer
Richard Spencer
Chief Customer Experience Officer
NSW Business Chambers
Jodie Davis
Jodie Davis
Associate Director – UniAccess Student Central
The University of Newcastle
Melody Smith
Melody Smith
Lead Service Designer – Strategy Innovation
IAG
Christopher Douglas
Christopher Douglas
Director Member Services - Pacific
Accor Plus
Elizabeth Compton
Elizabeth Compton
CEO
LanguageLoop
Robert Barać
Robert Barać
Director of Customer Experience – Innovation Transactional Banking
ANZ
Karen Wynn
Karen Wynn
General Manager of Customer Strategy and Experience
RACQ
Laura Kendall
Laura Kendall
Director of Organisational Services
Lake Macquarie City Council
Shannon McKay
Shannon McKay
Head of Customer Engagement
Zurich Financial Services Australia
Monique Bate
Monique Bate
Head of Experience and Engagement
Cbus Super
Brad Meehan
Brad Meehan
Managing Director
Strativity Group Australia
Tim Maillet
Tim Maillet
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Teresa Yeing
Teresa Yeing
Head of Customer Experience
ACH Group
Joan Brierley
Joan Brierley
Assistant Executive Director – Drivers and Vehicles
Department of Transport WA