Meet the Speakers

Speakers


Tim Maillet
Tim Maillet
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Robyn James
Robyn James
National Manager of Customer Experience & Strategy
Origin LPG
Emil Begovic
Emil Begovic
Head of Customer Experience Management – Service Recovery
Lufthansa Group – Germany
Walter Li
Walter Li
Head of Insights
Cathay Pacific - Hong Kong
Martin Kamphav
Martin Kamphav
Global Head of Customer Experience
H&M - Sweden
Kristin Haynes
Kristin Haynes
Chief Customer Officer
Venues NSW
Richard Spencer
Richard Spencer
Chief Customer Experience Officer
NSW Business Chambers
Louise Portelli
Louise Portelli
Chief Customer Experience Office
MLC Life Insurance
Anthony Dureau
Anthony Dureau
Chief Client Officer
AMP Australia
Todd Stevenson
Todd Stevenson
Chief Member Outcomes Officer
Colonial First State Super
Elizabeth Waldock
Elizabeth Waldock
Chief People Officer
Sportsbet
John Rizzo
John Rizzo
Director of Accelerated Growth – Customer and Strategy
Bupa Australia & New Zealand
Lexi Airey
Lexi Airey
Chief Executive Officer
Gateway Bank
Christopher Douglas
Christopher Douglas
Director Member Services - Pacific
Accor Plus
Robert Barać
Robert Barać
Director of Customer Experience – Innovation Transactional Banking
ANZ
Rich Rose
Rich Rose
Director of Customer Service
Nine
Lea Wright
Lea Wright
Head of Customer Engagement and Corporate Super Marketing
NAB Wealth – MLC
Jason Smith
Jason Smith
Director of Continuous Improvement – Sales and Customer
Foxtel
Shannon McKay
Shannon McKay
Head of Customer Engagement
Zurich Financial Services Australia
Joan Brierley
Joan Brierley
Assistant Executive Director – Drivers and Vehicles
Department of Transport WA
Monique Bate
Monique Bate
Head of Experience and Engagement
Cbus Super
Luke Garrett
Luke Garrett
GM of Customer Experience & Innovation
Uniting Care Queensland
Steve Hoffman
Steve Hoffman
Customer Experience Lead
Bunnings
Jodie Davis
Jodie Davis
Associate Director – UniAccess Student Central
The University of Newcastle
Laura Kendall
Laura Kendall
Director of Organisational Services
Lake Macquarie City Council
Karen Wynn
Karen Wynn
General Manager of Customer Strategy and Experience
RACQ
Mark Young
Mark Young
Senior Manager, Sales and Customer Experience
La Trobe University
Angela Grayson
Angela Grayson
Contact Centre Manager
Hello Fresh
Skye Nicholls
Skye Nicholls
General Manager of Customer & Transformation
Canon
Teresa Yeing
Teresa Yeing
Head of Customer Experience
ACH Group
Jane Tyzack
Jane Tyzack
Manager of Customer Experience
Barwon Waters
Keira Hazell
Keira Hazell
Manager of VOC
Kayo Sports