Meet the Speakers

Keynote Speakers & Their Must Attend Sessions!


Kylie DeCourteney
Kylie DeCourteney
Chief Customer Officer
Service NSW
Dianne Morgan
Dianne Morgan
Director of Guest Experience
Accor Hotels
Gerard McDermott
Gerard McDermott
Chief Strategy & Customer Officer
MetLife
Fiona Mahony
Fiona Mahony
Experience and Business Design Principal
InfraCo- Telstra Wholesale
Raed Moukaram
Raed Moukaram
Executive Director, Member and Market Insights
USAA
David Huggett
David Huggett
Customer Experience Director
Carlton and United Breweries
Leisa Bacon
Leisa Bacon
Director of Audiences
Australian Broadcasting Corporation
Lee Scales
Lee Scales
Chief Customer Officer
UniSuper
Tim Maillet
Tim Maillet
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Robyn James
Robyn James
National Manager Customer Experience and Strategy
Origin LPG
Rod Netterfield
Rod Netterfield
General Manager Change and Customer
Auto & General
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific

Meet the CX Leaders


Conference Chair: Monica Minehan
Conference Chair: Monica Minehan
Customer Experience Lead
Vodafone
Raed Moukaram
Raed Moukaram
Executive Director, Member and Market Insights
USAA
Dianne Morgan
Dianne Morgan
Director of Guest Experience
Accor Hotels
Teresa Yeing
Teresa Yeing
Head of Customer Experience
ACH Group
Marni Ryan
Marni Ryan
Head of Digital Marketing, Brand and Customer Service
Botanic Gardens & Centennial Parklands
Van Dissing
Van Dissing
Program Director, Service Revolution Transformation
BT Financial Group
Lenaig Musson
Lenaig Musson
Head of Customer Experience and Agile Delivery
Boral
Jacqui Lennon
Jacqui Lennon
Head of Product and Customer Experience
Allianz Retire+
David Huggett
David Huggett
Customer Experience Director
Carlton and United Breweries
Shelley McDowell
Shelley McDowell
Director, Customer Experience Strategy
CBRE
Kylie Lewis
Kylie Lewis
Head of Experience Design- Customer Transformation
Bupa
Joan Brierley
Joan Brierley
Acting Director Customer Service Delivery
Department of Transport, Western Australia
Carly Irving
Carly Irving
General Manager Customer market and Operations
Energy Queensland
Matthew Hingston
Matthew Hingston
Head of Marketing and Customer Experience
Greater Bank
Andrew Agnew
Andrew Agnew
Director, Client Contact Group
Department of Agriculture and Water Resources
Graeme Holm
Graeme Holm
Founder
Infinity Group
Pete Young
Pete Young
Head of MyPost Consumer
Australia Post
Sarah Wright
Sarah Wright
Head of Customer Experience & Strategy
Latitude Financial
Emma Brady
Emma Brady
Customer Experience Manager
Lush Cosmetics
Gerard McDermott
Gerard McDermott
Chief Strategy & Customer Officer
MetLife
Robyn James
Robyn James
National Manager Customer Experience and Strategy
Origin LPG
Tina Morrell
Tina Morrell
General Manager, Customer Strategy & Experience
NRMA
Lauren Kane
Lauren Kane
Marketing Manager- Customer Experience
Powershop Australia
Brendan Donoghue
Brendan Donoghue
Head of Customer Experience
UniSuper
Kylie DeCourteney
Kylie DeCourteney
Chief Customer Officer
Service NSW
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Kimberley Roberts
Kimberley Roberts
Head of Member Experience & Engagement
RACQ
Michele Olivier
Michele Olivier
Head of Customer Service
Princess Cruises
Darren Whitelaw
Darren Whitelaw
Chief Customer Officer
Service Victoria
Alexandra Schischov
Alexandra Schischov
Founder
Stylizen
Karishma Mendiratta
Karishma Mendiratta
Head of Customer Experience and Digital
Sunsuper
Katrina Harrison
Katrina Harrison
Head of Customer Experience
Australian Red Cross
Fiona Mahony
Fiona Mahony
Head of End to End Experience
InfraCo- Telstra Wholesale
Lee Scales
Lee Scales
Chief Customer Officer
UniSuper
Tim Maillet
Tim Maillet
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Robert Tedesco
Robert Tedesco
Vice President of Loyalty & Partnerships
American Express
Rod Netterfield
Rod Netterfield
General Manager Change and Customer
Auto & General
Glen Foley
Glen Foley
GM Customer Experience
Liberty Financial
Julia Anderson
Julia Anderson
Manager Customer Experience and Improvement
Bendigo and Adelaide Ban
Gabrielle Dracopoulos
Gabrielle Dracopoulos
Head of Experience Transformation
Guide Dogs ACT/ NSW

Meet the Speakers


Leisa Bacon
Leisa Bacon
Director of Audiences
Australian Broadcasting Corporation
Scott Howard
Scott Howard
Head of Customer Experience and Insights
QBE Insurance
Heather McGovern
Heather McGovern
Former Chief Product and Marketing Officer
BankVic
Katrina Schiedemeyer
Voice of Customer Leader
Oshkosh Corporation
Todd Shipp
Todd Shipp
Head of Marketing
Cabcharge
Sheree Barratt
Sheree Barratt
Former Sales and Service Enhancement Manager
Credit Union SA
Naved Khan
Naved Khan
Head Customer Service & Operations (Seller) - Global Service Delivery
eBay ANZ
Susan Parkes
Susan Parkes
Group Manager Customer Central
Auckland Transport
David Jaffe
David Jaffe
Consulting Director
Limebridge Australia
Slade Sherman
Slade Sherman
Chief Experience Officer
iSelect
Bronwyn Gill
Bronwyn Gill
Head of Global Business Intelligence, Australia
J.D. Power
Brad Meehan
Brad Meehan
Managing Director
Strativity Group Australia
Lucy Raymond
Lucy Raymond
Head of Customer Experience Design
Auto & General
Michael Lau
Michael Lau
Director of Customer Experience
NSW Department of Industry
Arthur Nowak
Senior Vice President Operations
TTEC, Asia-Pacific
Nicholas McVey
Nicholas McVey
Manager, Passenger Experience Delivery
Yarra Trams
Mark Young
Mark Young
Senior Manager, Sales and Customer Experience
La Trobe University