The No. 1  Customer Experience Event in Australia & NZ

26 - 28 May, 2020 | Sydney

Take a Look at Customer Experience Management  2020

The Customer Experience Management Summit is set to return to Sydney on the 26th-28th May, 2020. Check out the 2019 highlights video for a sneak peek of what to expect.

Why You Need to Attend Customer Experience Management 2020

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30+ SPEAKERS FROM ALL INDUSTRIES
enabling you to benchmark against the trail blazers

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3 INTERACTIVE PRACTICAL WORKSHOPS
your opportunity to learn 1 on 1 from industry leading CX expers.

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OVER 20 LOCAL & INTERNATIONAL CASE STUDIES
hear real life examples of how the market is redefining their customer experience.

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NEW STREAMS BY JOB FUNCTION AND INDUSTRY
making your conference agenda relevant and personalized for you.

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NETWORK WITH CX LEADERS
expand your professional and personal circles by interacting with likeminded CX professionals.

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ORGANISATIONS FROM SMALL TO LARGE ENTERPRISE
to understand successful approaches take at different ends of the spectrum.

A Snapshot of Your 2020 Event Experience

See what our past attendees thought!

Meet Our Expert CX Leaders

Who Will You Network With?

Heads/Directors/Managers/Professionals in: 

From the following industries: 

Customer Experience

Finance, Banking, Insurance

User Experience

Superannuation

Customer Analytics

Federal and Local Government

Contact Centre

Energy Retailers

Customer Operations

Telecommunications

Customer Relations

Gambling Industry

Customer Support and Care

Transport

Customer Experience Technology

Airlines and Hotel Groups

Customer Service

Retail

Service Delivery

Mortgage Lenders & Brokers

Innovation & Technology

Digital Channels