Todd Stevenson

Chief Customer Officer Colonial First State Super

Hybrid Day Two: Thursday, 20 May 2021

Thursday, May 20th, 2021

9:00 AM We Have the Data & We Designed A Strategy. Now What? Becoming the Thread that Ties the Company-Wide CX Ecosystem Together

Colonial First State’s Chief Customer Officer, Todd Stevenson will present how his organiation has worked to remove internal siloes and ensure CX becomes a uniformed strategy that drives every level of the organisation.

Learn how you too can drive CX across every area of the organisation to guarantee stronger internal dialogue and strategy implementation.

  • Tying the customer ecosystem together to ensure company-led initiatives are supported across every department
  • Educating departments who are not historically CX-driven on the role of the CX function and their critical place within the business
  • Growing company and brand revenue in times of change through clear upselling and communication strategies