The No. 1  Customer Experience Event in Australia & NZ 

18-20 May 2021, Sydney

Transforming Customer Experience Through Data Insights, Design Driven Experiences & Digital Innovation

The emergence of COVID-19 has influenced customer experience (CX) away from traditional interactions, and forced organisations to turn towards innovative CX practices that will adapt to changing customer behaviour, utilise insights and data, and highlight the importance of digital CX initiatives.

Through the scaling the digital transformation journey’s and emphasis on understanding of completely pivoted customer insights and data, organisations are having to tackle challenges such as changing customer behaviour, increased digital traffic, and a vulnerable workforce.

With this in mind, IQPC is excited to present the the 14th Annual Customer Experience Management Summit. As Australia’s longest running Customer Experience event, we have turned to the regions brightest CX leaders to lead virtual discussion and practitioner led presentations that will address how organisations have been combatting challenges presented by COVID-19 and their strategies to enhance CX practices in a post COVID-19 market.

Who attends CEM 2021?

Heads/Directors/Managers/Professionals in: 

From the following industries: 

Customer Experience

Finance, Banking, Insurance

User Experience


Customer Analytics

Federal and Local Government

Contact Centre

Energy Retailers

Customer Operations


Customer Relations

Gambling Industry

Customer Support and Care


Customer Experience Technology

Airlines and Hotel Groups

Customer Service


Service Delivery

Mortgage Lenders & Brokers

Innovation & Technology

Digital Channels

See what our past attendees thought!