The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Take a Look at Customer Experience Management  2020

The Customer Experience Management Summit is set to return to Sydney on the 21st-23rd September, 2020. Check out the 2019 highlights video for a sneak peek of what to expect.

A Snapshot of Your 2020 Event Experience

See what our past attendees thought!

Meet Our Expert CX Leaders

Who attends CEM 2020?

Heads/Directors/Managers/Professionals in: 

From the following industries: 

Customer Experience

Finance, Banking, Insurance

User Experience


Customer Analytics

Federal and Local Government

Contact Centre

Energy Retailers

Customer Operations


Customer Relations

Gambling Industry

Customer Support and Care


Customer Experience Technology

Airlines and Hotel Groups

Customer Service


Service Delivery

Mortgage Lenders & Brokers

Innovation & Technology

Digital Channels