THE LONGEST RUNNING & LEADING EVENT FOR CX PROFESSIONALS IN AUSTRALIA & NEW ZEALAND

Redesign to Align with the New Business Priorities Post Pandemic

18 – 20 May 2021 | Doltone House Hyde Park, Sydney & Virtual 

Andrew Davis

General Manager Strategy and Commercial Jemena

Hybrid Day One: Wednesday, 19 May 2021

Wednesday, May 19th, 2021

1:40 PM Creating Data Segmentation Based on Customer Attitude and Behaviours: The Jemena Journey

With over 500 billion data points collected every 30 minutes, Jemena are one of the leading organisations in water and utility management driving improved personalisation services and overall customer engagement programs.

Hear from Andrew Davis, General Manager for Innovation & Strategy as he discusses the Jemena journey and how they’ve worked to drive better experiences through data.

  • Identifying patterns in energy usage and consumption insights and translating this to relevant, simple advice for customers
  • Understanding the change piece across the CX function and defining the ratio between your employee value proposition (EVP) to customer value proposition (CVP)
  • Shifting from an inward looking legacy corporation to one of customer value by keeping the organisation connected

Speaker: