Customer Experience Management 2020 Blog

Customer Experience Management Summit | Covid-19 Update

By: CX Management Team
03/24/2020

In light of the recent developments surrounding COVID-19, I wanted to provide you with some information leading up to the 13th Annual Customer Experience Management Summit 2020.

#MeetMeMondays: Chris Douglas - Director Member Services - Pacific, Accor Plus

By: Miki Gaddes
03/16/2020

#MeetMeMondays is our new weekly speaker update to introduce you to the design leaders who will be speaking at Customer Experience Management 2020. View the full list of speakers here.

Your CX Metrics Checklist

By: Gustavo Imhof
03/13/2020

A checklist of tasks every CX professional should complete to ensure their customer experience metrics strategies are holistic enough truly reflect customer needs

#MeetMeMondays: Tim Maillet - Deputy Director Strategic Marketing & Student Recruitment, University of Technology Sydney

By: Miki Gaddes
03/09/2020

#MeetMeMondays is our new weekly speaker update to introduce you to the design leaders who will be speaking at Customer Experience Management 2020. View the full list of speakers here.

The CX 2020 Predictions Report has landed!

By: Miki Gaddes
02/20/2020

You better take a seat because we have CX touchdown!

Did you know that for the first time, 2019 saw brands finally begin to appreciate that customer loyalty is not a right, rather accepted it as customer earnings on a continuous basis?!

Maybe it's mission not-impossible after all!

On that note, I'm pleased to share with you this 16 page report pulled together by the Global CX Network. 

Happy Reading!


Are You Ready? CEM 2020 is Coming...

By: Miki Gaddes
02/19/2020

Do a little dance and throw your hands in the air because the program you've been waiting for is finally here! On behalf of the CX Network Australia, I am SUPER excited to present to you the official program for the 13th Annual Customer Experience Management Summit 2020! As we count down to the biggest CX event in Australia - we'll be using this space to share everything speaker, content, and topic related - as well as things we think you might like! So get your party shoes on CX-ers, and let's dance!

Calculating the ROI of Customer Experience

04/05/2019

Due to the critical importance of customer experience to business success today, it's no surprise that companies are heavily investing in programs, resources and tools to improve CX. But in a recent study by Forrester, only 14% of companies said they had a well-established program for calculating their return on investments in CX.

CX expert predictions: 10 trends driving the future of customer experience

04/05/2019

Customer experience is now the hottest topic in business. According to Forrester Research, CX became the number one priority for business and technology leaders in 2015 and ranks high as a critical success factor for enterprises in 2016.

Customer Experience in 2019 in Two Minutes

02/15/2019

What are the biggest customer experience trends and challenges for 2019? And what are market leaders doing to prepare for them? We asked industry thought leaders for our latest annual Customer Experience Predictions Report for 2019 - and this video provides a 2 minute snapshot preview of the results.