Strengthening CX Foundations for Greater Customer Value & Growth

Customer Experience (CX) is now your most powerful strategy. How are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind? How can you maximise your CX ROI, secure boardroom buy-in and embed customer-centricity as an integral part of your organisation?

Now in its 7th year, join us at Asia’s #1 CX event as we feature 70+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer & CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX.

Spanning 4 days with series of high-impact activities including the B2B CX Focus Day, CMO and Data Leaders Forum, Excellence Awards and more, the 2019 Summit will once again play host to customer-centric organisations and provide a 360-degree view on delivering exceptional CX!

2019 Speakers Include

View All Speakers

Sponsorship Options include:




Targeted & Focused Networking


Tailored Packages


Business Meetings


Speaker Platforms


Closed Door Roundtables


Evening Networking

Sponsorship Opportunities

Why Attend?

360˚ View

Your Guide on Delivering CX in Asia

3 Interactive Pre-Summit Workshops

Supplement your CX knowledge with our hand-picked masterclasses on “Design-Thinking”, “Chatbots” and “Customer-Centric Transformation”.

70+ Speakers

Learn, Benchmark & Network with Asia's Best!

25 CX Leaders Interactive Discussions

Be part of the action! Share wins, challenges and ideas with your industry peers for inspirations as you work on formulating the next step in your CX journey.

CX Tech Demo Drive & Exhibition Zone

Featuring the latest CX technologies and solutions in the market, this is the perfect opportunity for your organisationn to evaluate if they have a place in your CX strategy.

12 Coveted Awards

Join Asia’s most respected and recognised awards ceremony!

What's Happening This Year @ CX Asia

Customer Experience Report

CX Asia in Pictures

Exceeding Expectations

Join the conversation

Sponsors
Media Partners