Customer Contact Week Asia 2026 Agenda Brochure

Customer Contact Week Asia 2026 – Under CX Asia Week, Advancing Contact Centre Excellence & Workforce Performance

Customer Contact Week Asia (CCW Asia) returns to Singapore from 16–19 June 2026, as a flagship stream within the 14th Annual CX Asia Week ecosystem. As Asia's leading platform for contact centre leaders, CCW Asia focuses on the strategies, technologies, and operating models that are redefining customer contact in an AI-enabled, omnichannel world.

By joining CX Asia Week 2026, CCW Asia participants gain access to a unified CX ecosystem—bringing together customer experience, marketing, and contact centre leaders under one roof. With two full conference days, interactive roundtables, and case studies from Asia's most innovative organisations, CCW Asia equips attendees with practical frameworks to transform operations, empower frontline teams, and deliver seamless, trust-building customer journeys.

What's Inside the Brochure

• Explore the CCW Asia Agenda: Dedicated sessions on modern contact centre operating models, AI-driven automation, omnichannel service delivery, and workforce empowerment—all within CX Asia Week's integrated program.
• Meet Asia's Contact Centre Leaders: Learn from senior executives and practitioners who have successfully transformed service operations, customer support, and workforce performance.
• Understand the Key Themes: Gain insights into intelligent operations, conversational AI, real-time service analytics, coaching and empowerment, and operational efficiency.
• See Who Attends: Discover the industries, geographies, and senior roles represented, and understand why CCW Asia attracts one of the most practitioner-led, executive audiences in the region.

Download the brochure now to see how Customer Contact Week Asia 2026, under CX Asia Week, will help you transform your contact centre strategy, elevate workforce performance, and deliver measurable service excellence.