CX Asia Week 2026 – Asia’s #1 Platform for Customer Experience & Contact Centre Leaders

CX Asia Week 2026 returns to Singapore from 16–19 June as Asia’s leading platform for customer experience and contact centre leaders. Now in its 14th edition, the event brings together senior decision-makers to explore how generative AI, hyper-personalisation, and digital transformation are reshaping customer journeys across the region. With dedicated tracks on next-gen CX and intelligent contact centres, the agenda features two full conference days packed with strategic keynotes, case studies, roundtables, and interactive sessions—designed to equip attendees with the tools and insights to drive loyalty, innovation, and sustainable growth through customer experience.

What’s Inside the Brochure:

• Explore the CX Asia Week 2026 Agenda: Discover two flagship conference streams, immersive workshops, and the CX Asia Excellence Awards, all designed to address the most critical CX and contact centre challenges today.
• Meet Asia’s CX Leaders: Learn from senior executives and practitioners sharing real-world case studies, transformation journeys, and proven frameworks from across industries.
• Understand the Key Themes: Gain insight into intelligent experience design, AI and automation, data-driven journeys, workforce transformation, and experience-led leadership.
• See Who Attends: Get a snapshot of the industries, roles, and geographies represented, and understand why CX Asia Week attracts one of the most senior, practitioner-led audiences in the region.

Download the brochure now to discover how CX Asia Week 2026 will help you connect strategy to execution and drive meaningful customer experience outcomes.

Customer Contact Week Asia Stage Agenda Brochure

Customer Contact Week Asia 2026 – Under CX Asia Week, Advancing Contact Centre Excellence & Workforce Performance

Customer Contact Week Asia (CCW Asia) returns to Singapore from 16–19 June 2026, as a flagship stream within the 14th Annual CX Asia Week ecosystem. As Asia's leading platform for contact centre leaders, CCW Asia focuses on the strategies, technologies, and operating models that are redefining customer contact in an AI-enabled, omnichannel world.

By joining CX Asia Week 2026, CCW Asia participants gain access to a unified CX ecosystem—bringing together customer experience, marketing, and contact centre leaders under one roof. With two full conference days, interactive roundtables, and case studies from Asia's most innovative organisations, CCW Asia equips attendees with practical frameworks to transform operations, empower frontline teams, and deliver seamless, trust-building customer journeys.

What's Inside the Brochure

• Explore the CCW Asia Agenda: Dedicated sessions on modern contact centre operating models, AI-driven automation, omnichannel service delivery, and workforce empowerment—all within CX Asia Week's integrated program.
• Meet Asia's Contact Centre Leaders: Learn from senior executives and practitioners who have successfully transformed service operations, customer support, and workforce performance.
• Understand the Key Themes: Gain insights into intelligent operations, conversational AI, real-time service analytics, coaching and empowerment, and operational efficiency.
• See Who Attends: Discover the industries, geographies, and senior roles represented, and understand why CCW Asia attracts one of the most practitioner-led, executive audiences in the region.

Download the brochure now to see how Customer Contact Week Asia 2026, under CX Asia Week, will help you transform your contact centre strategy, elevate workforce performance, and deliver measurable service excellence.