Speakers


2026 Speakers

Stefan Wolk
Stefan Wolk
Chief Digital Officer, VP Digital Solutions & Innovation
Fielmann AG
Fielmann AG
Geoffroy Berthon
Geoffroy Berthon
Global CX & CRM Director
Bata Group
Bata Group
Lidia Mur
Lidia Mur
Chief Experience Officer
Holland & Barrett
Holland & Barrett
Frederik Arve
Frederik Arve
Head of Loyalty Customer Program Salling Group
Salling Group
Salling Group
Suhail Sulaiman
Suhail Sulaiman
Global Head of Data, Analytics & AI
BREITLING
BREITLING
Stijn Bannier
Stijn Bannier
Global Digital Product Director - Ecosystem
Adidas
Adidas
Martin Lednicky
Martin Lednicky
Head of Customer Care CEE
Hisense Gorenje Europe
Hisense Gorenje Europe
Laurel Thompson
Laurel Thompson
WE Director Digital Experience and Site Merchandising
Converse Inc.
Converse Inc.
David Rissmann
David Rissmann
Head of Strategy & Chief of Staff
Flaconi GmbH
Flaconi GmbH
Elzbieta Bogatko
Elzbieta Bogatko
VP Customer Service
BestSecret Group
BestSecret Group
Ivan Protega
Ivan Protega
Head of Retail
JYSK
JYSK
Torstein Amsrud
Torstein Amsrud
Head of Customer Experience
Komplett Group.
Komplett Group.
Marcus Tengler
Marcus Tengler
VP Real Estate & Store Concepts
MediaMarktSaturn
MediaMarktSaturn
Jaime Mur
Jaime Mur
Global Head of Retail and Customer Care
Nespresso
Nespresso
Babak Andishmand
Babak Andishmand
Regional Technology Experience Manager
Netflix
Netflix
Hareesh Goutham
Hareesh Goutham
Director - Retail Experience & Digital Experience Europe
Adidas
Adidas
Fernando Nogueras
Fernando Nogueras
Global Head of Customer Service Strategy
Tui
Tui
Seb Tranaeus
Seb Tranaeus
Agent Engineer
Sierra AI
Sierra AI
Axel Mallmann
Axel Mallmann
Managing Director
EssilorLuxottica
EssilorLuxottica
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