Seb Tranaeus

Agent Engineer Sierra AI

Seb Tranaeus is an Agent Engineer at Sierra AI, where he builds customer experience agents that transform how companies engage with their customers. Before joining Sierra, he worked across several technology companies, developing software solutions in climate, mental health, and government.

Agenda Day 1

9:15 AM Presentation: Crafting Customer Experience with AI: How Retailers Scale Expertise, Empathy, and Brand Voice at Every Touchpoint

Understanding how human-feeling AI can drive smoother service, smarter recommendations and stronger customer connections is vital in today's tech-driven CX landscape.

Join this session where we will explore:

- How to employ AI agents to provide real-time customer service

- Ensuring AI agents are empathetic, reflect brand tone and make customers feel supported

- Smart product recommendations and using AI to ensure shoppers find the right items and the right points in their customer journey

- Integrating AI agents within existing systems in a secure way

- Case studies of real retailers employing AI agents with success

Check out the incredible speaker line-up to see who will be joining Seb.

Download The Latest Agenda

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Telephone: +44 (0) 207 368 9484
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