Speakers


2027 Speakers

Exchange Chair: Dominique de Groot
Exchange Chair: Dominique de Groot
CX Expert & Keynote Speaker
Studio Hospitality
Martin R. Villanueva
Martin R. Villanueva
Global Customer Engagement Lead
IKEA
IKEA
Sabine van Loon
Sabine van Loon
Global Head of CRM & Customer Service
Philips
Philips
Tomas Nebaznivy
Tomas Nebaznivy
Head of CRM and Loyalty
Lidl CZ
Lidl CZ
Oleg-Jean Dascălu
Oleg-Jean Dascălu
Chief Experience Officer (CXO)
Allo
Allo
Julia Paulsen
Julia Paulsen
Director of Digital Channels
Elkjøp Nordic
Elkjøp Nordic
Marcus Tengler
Marcus Tengler
VP Real Estate & Store Concepts
MediaMarktSaturn
MediaMarktSaturn
Helene Goetzelmann
Helene Goetzelmann
VP Client Experience
L'OCCITANE Group
L'OCCITANE Group
Elzbieta Bogatko
Elzbieta Bogatko
VP Customer Service
BestSecret Group
BestSecret Group
Eelko Lommers
Eelko Lommers
Global head of Experience Design, Research, Service & Design Systems
zooplus
zooplus
Nathanja Roemer
Nathanja Roemer
Global Head of Customer Experience
Mytheresa
Mytheresa
Marie-Laëtitia Brunet
Marie-Laëtitia Brunet
Group Customer Experience Director
Euromaster
Euromaster
Alessandra Bosco
Alessandra Bosco
Director Brand eCommerce
11teamsports
11teamsports
Nicolas Tritt
Nicolas Tritt
Head of CX & Data Office
Swiss Post
Swiss Post
Nerea Caballero
Nerea Caballero
Head of Customer Service Southern Europe
ODEON Cinemas Group
ODEON Cinemas Group
David Rissmann
David Rissmann
Head of Strategy & Chief of Staff
Flaconi
Flaconi
Cristina Rutgers-Astolfi
Cristina Rutgers-Astolfi
Founder, C. Rutgers-Astolfi Advisory / Former Global Head of Analytics for Customer Support, IKEA
IKEA
IKEA
Natalia Hammond
Natalia Hammond
Head of Business Development
vintage.com
vintage.com
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