Speakers

Our expert speaker faculty from the 2025 Customer Experience Retail Exchange Europe featured a collection of expert retail leaders who shared their extensive and varied experiences. If you would like to get involved in the 2026 edition of the Exchange, reach out to enquire@iqpc.co.uk

Anne-Kathrine Nissen
Anne-Kathrine Nissen
Experience Design Director
H&M
H&M
Dmitry Olerinskiy
Dmitry Olerinskiy
Digital Strategy Programme Director
Decathlon
Decathlon
Bita Paydar Huynh
Bita Paydar Huynh
CX and Personalisation Manager
Pandora
Pandora
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Francescamaria Isoardi
Francescamaria Isoardi
Education Faculty Head of Retail
Luxottica
Luxottica
Gaelle Devins
Gaelle Devins
Chief Customer Officer and Board Member
Breitling AG
Breitling AG
Aymen Ismail
Aymen Ismail
Customer Services Director & Executive Board Member
Smart Europe GmbH
Smart Europe GmbH
Giovanna Questioni
Giovanna Questioni
Chief Customer Officer / Chief Transformation Officer
Independent
Rufus Weston
Rufus Weston
Retail Data and Insight Expert
Independant
Anthony Long
Anthony Long
Global Head - Customer Experience
Philip Morris International
Philip Morris International
Astrid Kowalczyk
Astrid Kowalczyk
Head of CX Insights and Analytics
Volvo
Volvo
Marco Trada
Marco Trada
Director, eCommerce
Leroy Merlin
Leroy Merlin
Julia Bischof
Retail Director Europe & UK
Le Creuset GmbH
Rodolfo Pereira
Rodolfo Pereira
Director of Enterprise Solutions
Noesis
Noesis
Gonçalo Tomaz
Gonçalo Tomaz
Senior Pre-Sales
Collab
Collab
Jad Freiha
Jad Freiha
Head of Analytics & Insights
Sweaty Betty
Sweaty Betty

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CX Network

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Email: exchangeinfo@iqpc.com

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