David Rissmann

Head of Strategy & Chief of Staff Flaconi GmbH

Agenda Day 1

8:45 AM Keynote Presentation: Building a Customer-Centric Organisation by Balancing Technology and Human Connection

Customer expectations are evolving faster than ever, and retail leaders must find ways to embed customer-centric thinking across every function of the business. While new technologies are creating opportunities to improve efficiency, personalisation and decision-making, long-term success depends on balancing innovation with the human judgement, empathy and trust that customers value most.

• Build a truly customer-centric organisation by combining data-driven insights with human understanding to improve decision-making and customer outcomes

• Empower teams across the business to anticipate customer needs, personalise experiences and remove friction before it impacts loyalty

• Increase speed, consistency and operational efficiency while preserving the trust, empathy and accountability that strengthen customer relationships

Check out the incredible speaker line-up to see who will be joining David.

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