Geoffroy Berthon

Global CX & CRM Director Bata Group

Agenda Day 1

8:40 AM Opening Panel Discussion CX Digital Transformation - Navigating the Increasing Technology Landscape to Integrate Successfully with Legacy Systems in the Fast- Moving World Of CX

Change is putting significant pressure on retailers to stay ahead of shifting consumer needs, with pressure to drive productivity and operational efficiency whilst delivering outstanding experiences that deliver true value for their customers.

• With AI everywhere and every provider having a new AI based solution, how do you focus on what you really need and choose the right technology to solve your pain points among the many available AI solutions?

• How do you deal with overly complex, disconnected CX systems and move with speed when you have legacy systems?

• How do you introduce AI systems if the foundation tech systems are not fit for AI introduction?

Check out the incredible speaker line-up to see who will be joining Geoffroy.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com