Katalin Fritz

Chief Customer Officer Marley Spoon

Katalin joined Marley Spoon in 2016. As Chief Customer Officer, Katalin is accountable to provide stakeholders with actionable insights to improve customer experience and retention, helping to navigate change, reimagine the business and realizing value. Katalin is also responsible for frontline customer operations and is MD of the global service centre in Lisbon. She built multiple award winning customer service- and customer insights teams and innovative solutions to utilize customer insights as strategy differentiator. Prior to Marley Spoon, Katalin was Head of Customer Service Quality Assurance at Amazon, Head of EMEA Commercial Database and Sales Support at Avis Budget Group and Operations Director at TLC Marketing.

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