Exchange Chair: Dominique de Groot

CX Expert & Keynote Speaker Studio Hospitality

Dominique de Groot is a keynote speaker and customer experience expert with over 20 years of experience in five-star hospitality, luxury retail and international service environments. Rooted in high-end hospitality, she understands how daily operations, technology and human behaviour come together to shape the customer experience. She helps organisations translate customer experience into measurable impact by focusing on emotional connection, behaviour and the moments that truly matter. Known for her energetic and practical approach, Dominique works with leadership teams to bridge the gap between intention and execution, turning everyday interactions into memorable experiences that drive loyalty, advocacy and revenue.

Agenda Day 1

8:30 AM Chair’s Opening Remarks

6:15 PM CHAIRS CLOSING REMARKS

Agenda Day 2

8:30 AM CHAIRS OPENING REMARKS

3:45 PM Chair’s Closing Remarks & End of CX Retail Exchange Europe

Check out the incredible speaker line-up to see who will be joining Exchange Chair: Dominique.

Download The Latest Agenda

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