CX Exchange Healthcare 2023 | Speakers

Chairperson


Denise Venditti
Denise Venditti
Chief Nursing Officer & Principal Healthcare Industry Advisor
Qualtrics

Expert Speaker Faculty


David Weisman
David Weisman
CXO
NYC Health & Hospitals
Debbie Gonzalez
Debbie Gonzalez
Patient Experience Officer
Kovach Eye Institute
Dr Amy Compton-Phillips
Dr Amy Compton-Phillips
President & Chief Clinical Officer
Press Ganey
Marisa Schwartz
Marisa Schwartz
Senior Regional Medical Director
St. Luke's University Health Network (East Region)
Katherine Ketter
Katherine Ketter
Assistant Vice President, Customer Experience
Jefferson Health Plans
Parmis Khatibi
Parmis Khatibi
COO
Ahura Healthcare Corporation
Jennifer Bloomfield
Jennifer Bloomfield
System Director, Consumer Experience Initiatives
Memorial Hermann Health System
Katherine Houdek
Katherine Houdek
Director of Digital Product Voice of Customer
Mayo Clinic
Sudha Raminani Chatterji
Sudha Raminani Chatterji
Director of Customer Experience & Marketing
Healthfirst
Judith Wolfe
Judith Wolfe
Associate Chief Experience Officer
Cleveland Clinic
Greg Duffy
Greg Duffy
Director of Customer Experience
UNC Health
Kent Lawson
Kent Lawson
Executive Director of Experience
Blue Cross Blue Shield Association
Leslie Pagel
Leslie Pagel
Chief Evangelist
Authenicx
Karen Lofty
Karen Lofty
Former Director of Experience
Fresenius Medical Care
John Zimmerer
John Zimmerer
Vice President of Healthcare Marketing
Smart Communications
Samantha Callen
Samantha Callen
Director, Service Excellence - Patient Experience
Allegheny Health Network
Evelyn Terrell
Evelyn Terrell
Director of Telehealth & Special Projects
Nicklaus Children’s Health System
Elizabeth Weidenaar
Elizabeth Weidenaar
Director, Experience Strategy and Design
Blue Cross Blue Shield Tennessee
Laurie Simpson
Laurie Simpson
Director Patient Experience & Engagement
Samaritan Health Services
Saima Aftab
Saima Aftab
Chief Strategy Officer
Nicklaus Children's Health System
Suzie Sfarra
Suzie Sfarra
Senior Vice President of Product
CipherHealth
Michelle Jackson
Michelle Jackson
Division Assistant VP Patient Safety & Clinical Excellence Quality
HCA Houston Methodist
Tamika Williams
Tamika Williams
Director Contact Center Operations
Stamford Health

Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

Our expert speaker faculty features a collection of inspiring experience leaders from top healthcare providers and payers. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform patient, customer & employee engagements.