Deciding the Future of the Patient Experience

Revolutionizing Patient Access, Operational Excellence and Employee Experience in a Rocky Landscape

October 27-28 | Florida, United States

2025 Post Event Report

October 27-28 | Florida, United States

"With groundbreaking thought leadership we can decide the future of the patient experience."

The Patient Experience is in crisis. As health systems struggle with upcoming cuts and a challenging legislative landscape, nursing and physician shortages are greater challenges than ever. More and more offering a standout experience is viewed as a luxury, and a luxury some organizations feel they cannot afford. Many patient experience leaders are feeling the squeeze as their work is constrained by tight budgets and organizational challenges.

However, it is in these times that the empathetic, resilient and forward-facing thrive. Strategies for increasing organizational buy abound, from increasing employee engagement, to automating with cutting edge time saving technologies. Not only that, but in these times, the human contact provided by an exemplary patient experience is more important than ever and as every Patient Experience professional knows, the patient experience is not a luxury, but the very core of the healthcare experience itself.

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Expert Speakers Include...

Crystal Broj

Chief Digital Transformation Officer

Medical University of South Carolina

Alex Greengold

Senior Vice President & Chief Consumer Experience Officer

Memorial Hermann Health System

Craig McDonald

SVP of Provider Solutions

PatientPoint

Karly Hresko

VP of Enterprise Accounts

PatientPoint

Sofia Fatalevich

Lead, Digital Health

Amazon Web Services

David Weisman

Chief Experience Officer

NYC Health + Hospitals

Alex Brown

Strategic Alliance - Healthcare Director

Poly AI

Sunil Menon

Sr. Business Development Specialist for Customer Experience Engagement (CXE).

AWS

Lisa Griffin

Chief Consumer Officer

University Hospitals

Mack Greene

SVP Solutions Engineering

Intelepeer

John Poli

Industry Principal - Healthcare

RingCentral

Jamie Hall

Co-Founder & Chief Technology Officer

Lorikeet

Martha Buckley

System Vice President of Primary and Ambulatory Care

OhioHealth

Jamie Kim

Vice President of Pharmacy Services

Legacy Community Health

Toi Harris

Senior Vice President, Chief, Health Access & Engagement

Memorial Hermann Health System

Tannasia Gonzalez

Deputy Chief Quality Officer

Jewish Board of Family and Children’s Health

Timothy Rauschenbach

Vice President of Patient Engagement

Millennium Physicain Group

Carmen Kestranek

Senior Director for Safety

Cleveland Clinic

Matt Gitzinger

Executive Director, Population Management

Unc Health

Krysta Kishbaugh

Senior Director, Practice & Patient Care Improvement

Orlando Health

Arthur Gianelli

President and Chief Transformation Officer

One Brooklyn Health

Antonette Mentor

Associate Vice President /Executive Director

Montefiore Medical Center

Joan Cox

CXO

Lifebridge Health

Judy Parker

Chief Executive Officer

Encompass Health

Michael A Pizzano

Senior Vice President

Kindred

Sarah Schenck

Executive Director

ChristianaCare

Chip Malloy

Vice President Operations

Brown Health Medical Group Primary Care

Edison Bond Jr.

Chief Patient Experience Officer

Episcopal Health Services, Inc.

Tony Ambrozie

Senior Vice President, Chief Digital and Technology Officer of Pharmacy

CVS Health

View All Speakers

Key Themes for 2025

Equity, Communication and Telehealth: Redefining Patient Access

Health systems and insurers understand that their number one priority is increasing patient throughput, both to better serve the needs of their communities, and as a tool for guaranteeing revenue. So we will be peeling back the challenge of patient access, and seeing how we can define it as a part of the patient experience. Join our sessions on health equity, patient communication and telehealth to understand the full spectrum of the patient experience in access.

The Patient Experience Needs a War Room

It is no secret that the next few years are going to be defined by instability, changing legislation and Medicaid funding cuts as healthcare leaders are asked to lead within an increasingly unstable environment. Join our Rocky Conversation roundtables to lead the discussions on how the industry can face these challenges with resilience, and strategize during our safety net panel with leaders used to the challenge on how to deliver an elevated PX in an exceptional age.

Defining the Patient Experience by the Employee Experience

When patients see systems, they see the people they interact with - the nurses, physicians, administrative staff, and volunteers who define the human experience of healthcare. However, you can’t pour from an empty cup. Burnout, staffing shortages, and endless new patient experience initiatives continue to challenge healthcare teams. Gain real hands-on team-building experience by hearing from those driving meaningful change.

Giving Clinicians and Patients More Freedom with Intelligent Automation

There are only so many hours in the day, and with their hands tied with endless administrative tasks, going above and beyond to deliver an exceptional experience is a massive challenge. However, technology alone will not be a silver bullet for giving healthcare professionals what they need. Join our use case plenaries and deep dive with our tech integration think tank to find actionable ways in which new tools can be integrated into the PX.

Why Attend a CX Healthcare Exchange?

“This was by far the best conference I attended. Everything was so organized. The after conference network events were so amazing and very well thought out. I will definitely attend this conference in the future.”

“It was an amazing two days! Great presenters very well run very organized and I met a lot of great contacts. “

"CX Exchange did a phenomenal job of integrating topics of discussions involving talented speakers who are experts in the healthcare field with opportunities to meet vendors who potentially can provide value add to providers and payers seeking strategic consultation and technology solutions in a 21st Century rapidly changing and competitive healthcare environment."

"Great engagement with innovators and forums for driving inspiring work within the multidimensional field of customer and patient experience."

"Good connections with similar like minded peers in the Healthcare community."

"Conversations between who attended the conference was great. The engagement of dancing, food, and connections was also fun and refreshing. I was thankful to hear as a leader, I was not the only one who was facing some of the issues or concerns and was provided the opportunity to join this conference."

"The solution providers were great folks and possible future partners – very professional and attentive."

"Great meetings, highlighting current patient experience topics and lots of good networking opportunities!"

CipherHealth Case Study:
An Exchange Success Story

Hear from CipherHealth, one of our continued partners across the CX Healthcare Exchanges who have seen tangible ROI due their attendance.

Through the expert match-making structure, closed-door setting of the events with an elite audience, CipherHealth created over 50% revenue generating opportunities from conversations at the Exchange.

See what doors opened for them at the Exchange by downloading the case study now.

Read Full Case Study Here

Sponsorship & Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Healthcare space, who are searching for actionable PX/CX solutions.

CX Healthcare East brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

View the Prospectus