April Jones

April Jones

Executive Vice President, Provider Solutions PatientPoint
April Jones

April Jones serves as Executive Vice President at PatientPoint, where she leads the national sales and enterprise account management teams. Her sales team drives strategic growth across health systems and individual practices, while her enterprise account management team partners closely with health systems and large groups to improve patient satisfaction, support key goals and initiatives, and drive revenue.

She joined PatientPoint in 2005 as one of the company's first outside salespeople and has since held several leadership positions, including Director, Provider Solutions & Hospital and Vice President, Provider Solutions. That experience has shaped her collaborative approach to building long-term partnerships that address the needs of healthcare organizations and the communities they serve.

April holds a degree in Industrial Engineering from Clemson University. Before joining PatientPoint, she held roles in market analysis, process improvement, and development engineering at Milliken & Company and Bekaert Steel Corporation

CX Healthcare Exchange East - Day 1

12:05 PM Presentation: Patient Engagement That Drives Outcomes and Operational Efficiency

Health systems are under growing pressure to improve patient experiences while easing strain on stretched teams. Engagement has evolved beyond basic touchpoints like appointment reminders into a strategic lever that reduces friction, improves communication, and encourages patients to take a more active role in their care. 

This session explores how leading healthcare organizations are putting engagement and education to work across the patient journey to create outcomes that are both measurable and sustainable.

Key takeaways:

• Discover how personalized engagement and education can improve patient activation, adherence and outcomes.

• Explore practical ways to deliver scalable engagement across the care journey that reduces friction for both patients and staff.

• Walk away with strategies to drive measurable impact on patient experience and operational efficiency


Check out the incredible speaker line-up to see who will be joining April.

Download The Latest Agenda