CX Healthcare Exchange East - Day 1
7:30 - 8:30
Registration & Morning Networking Coffee
8:30 - 8:45
Chair's Opening Remarks
8:45 - 9:15
COLLECTING DEMOGRAPHIC DATA TO DELIVER PERSONALIZED PATIENT EXPERIENCES & IMPROVE THEIR OUTCOMES
Alex Greengold -
Senior Vice President & Chief Consumer Experience Officer,
Memorial Hermann Health System
Toi Harris - Senior Vice President, Chief, Health Access & Engagement, Memorial Hermann Health System
9:15 - 9:45
TOUCHPOINTS OF CARE: ENHANCING THE PX FROM SCREEN TO SCREEN FOR A SEAMLESS PATIENT JOURNEY
Sponsored by: PatientPoint
9:50 - 10:20
One-to-One Business Meetings
10:25 - 10:55
One-to-One Business Meetings & Networking
9:50 - 10:20
THINK TANK: HEALTHY DATA, HEALTHY PATIENTS: USING GENERATIVE A.I. TO ANALYZE PATIENT EXPERIENCE
Led by AWS
11:00 - 11:30
EMPOWERING PATIENT EXPERIENCE: ELEVATE HEALTHCARE CONNECTIVITY WITH MODERN & RELIABLE CLOUD COMMUNICATION
Sponsored by: RingCentral, Inc.
11:30 - 12:00
HARD LESSONS FOR HARD TIMES: A STRATEGY DISCUSSION FOR DELIVERING AN EXCELLENT PATIENT EXPERIENCE ON A TIGHT BUDGET
Judy Parker -
Chief Executive Officer,
Encompass Health
Arthur Gianelli - President and Chief Transformation Officer, One Brooklyn Health
12:00 - 12:30
REDEFINING NEW STANDARDS OF PATIENT EXPERIENCE
Presentation by Lorikeet
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12:30 - 13:00
One-to-One Business Meetings & Networking
13:00 - 14:50
Networking Lunch
13:55 - 14:25
One-to-One Business Meetings & Networking
14:30 - 15:00
One-to-One Business Meetings
14:30 - 15:00
THINK TANK: THE WIDE LENS: STRUCTURING EXPERIENCE AND SAFETY REPORTING SOLUTIONS TO ENABLE SYSTEM WIDE IMPROVEMENT
Carmen Kestranek -
Senior Director for Safety,
Cleveland Clinic
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15:05 - 15:35
CROSS SYSTEM CO-ORDINATION: IMPROVING PATIENT THROUGHPUT WITH CONNECTED CARE
Michael A Pizzano -
Senior Vice President,
Kindred
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15:35 - 16:05
PANEL DISCUSSION: AI & EMPATHY: REIMAGINING THE PATIENT EXPERIENCE AT SCALE
Panel moderated by Lorikeet
16:05 - 16:35
CASE STUDY: EMPOWERING HEALTHCARE TRANSFORMATION: A CASE STUDY IN IMPLEMENTING NEXT GENERATION HEALTHTECH
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16:40 - 17:10
One-To-One Business Meetings & Networking
16:40 - 17:10
THINK TANK: IT TAKES A VILLAGE: ADDRESSING COMMUNITY HEALTH ISSUES FOR THE PATIENT EXPERIENCE
Matt Gitzinger -
Executive Director, Population Management,
Unc Health
17:15 - 17:45
One-To-One Business Meetings & Networking
ROUNDTABLE 1
17:50 - 18:30 DISCUSSION 1: CROSS POLLINATING WITH THE MEMBER EXPERIENCEDownload the agenda for full session details
ROUNDTABLE 2
17:50 - 18:30 ROUNDTABLE 2: SETTING THE AMBIENCE: DRIVING ADOPTION OF AMBIENT LISTENING TOOLS IN THE PATIENT EXPERIENCEROUNDTABLE 3
17:50 - 18:30 DISCUSSION 3: YOUR NOT-SO-SECRET AGENTSponsored by: PolyAI
