Sunny Nanda

General Manager, Healthcare CX NiCE

CX Healthcare Exchange East - Day 2

9:10 AM Presentation: Orchestrating the Patient Journey with Agentic AI

Delivering a seamless patient journey requires more than automating individual tasks, it demands intelligent coordination across every stage of care. As Agentic AI continues to evolve, healthcare organizations are exploring how autonomous AI can connect workflows, reduce administrative friction and support more personalized patient experiences. This session examines how Agentic AI is helping streamline operations across clinical and administrative environments while balancing innovation with governance, transparency and patient trust.

• Explore how Agentic AI can coordinate workflows across the patient journey to improve efficiency and continuity of care.

• Understand the opportunities and considerations for implementing autonomous AI within existing healthcare systems.

• Learn how healthcare organizations are balancing automation with governance, transparency and a human-centred patient experience.

Check out the incredible speaker line-up to see who will be joining Sunny.

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