GK Pitchumani

Chief Information Officer CareMore Health

GK Pitchumani is the Chief Information Officer at CareMore Health, where he leads enterprise technology strategy, digital transformation, and operations to enable innovative care models and improve health outcomes. With more than 20 years of healthcare technology leadership experience, he has driven large-scale initiatives across cloud, AI, cybersecurity, data and analytics, automation, and modernizing enterprise platforms. GK is recognized for aligning technology investments with business and clinical priorities to accelerate innovation, operational excellence, and measurable outcomes.

CX Healthcare Exchange East - Day 1

11:35 AM Panel Discussion: From Automation to Experience: Is AI Ready for Patients?

Healthcare organizations have moved beyond experimenting with AI and are now asking a more important question: where does it genuinely improve patient experience? While automation has reduced administrative burden, patients still expect empathy, transparency and human connection. This panel explores where AI delivers measurable value today, where organizations should proceed with caution, and how patient experience leaders can balance innovation with trust, governance and clinical responsibility.

• Identify where AI is improving patient experience today, and where human interaction remains essential.

• Explore how to build patient trust through responsible, transparent AI adoption.

• Learn how healthcare organizations are balancing innovation with governance, safety and operational impact.

Check out the incredible speaker line-up to see who will be joining GK.

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