CX Healthcare Exchange East - Day 2
8:35 - 8:45
Chair's Opening Remarks
David Weisman -
Chief Experience Officer,
NYC Health + Hospitals
8:45 - 9:30
PANEL DISCUSSION: IMPROVING PATIENT ACCESS TO PRIMARY CARE TO DRIVE REVOLUTIONS IN THE PATIENT EXPERIENCE
David Weisman -
Chief Experience Officer,
NYC Health + Hospitals
Chip Malloy - Vice President Operations, Brown Health Medical Group Primary Care
Timothy Rauschenbach - Vice President of Patient Engagement, Millennium Physicain Group
Jamie Kim - Vice President of Pharmacy Services, Legacy Community Health
Martha Buckley - System Vice President of Primary and Ambulatory Care, OhioHealth
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9:30 - 10:00
PLENARY PRESENTATION: USING AI-DRIVEN COMMUNICATIONS TO IMPROVE PATIENT EXPERIENCE & OUTCOMES
Session reserved for Inteleeper
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Sponsored by: Intelepeer
10:05 - 10:35
One to One Meetings and Networking
10:40 - 11:10
One to One Meetings and Networking
10:05 - 10:35
THINK TANK: DRIVING VIRTUAL CARE: INCREASING PATIENT ENGAGEMENT BY PROVIDING WIDE RANGING SPECIALITY CARE WHEN PATIENTS NEED IT
Sarah Schenck -
Executive Director,
ChristianaCare
11:15 - 11:45
CASE STUDY: STEPPING THROUGH THE DOOR: DRIVING PATIENT THROUGHPUT THROUGH TELEHEALTH, POPULATION HEALTH & ACCESSIBILITY
Joan Cox -
CXO,
Lifebridge Health
11:45 - 12:15
CASE STUDY:The Real Time Cure: Delivering Better Patient Communications
Sponsored by: CSG
12:20 - 12:50
One-to-One Business Meetings
12:20 - 12:50
THINK TANK: HELPING SMALL DATA THRIVE IN A BIG DATA WORLD
Tannasia Gonzalez -
Deputy Chief Quality Officer,
Jewish Board of Family and Children’s Health
12:55 - 13:25
One-to-One Business Meetings & Networking
13:30 - 14:15
Interactive Networking Lunch
14:20 - 14:50
One-to-One Business Meetings
14:20 - 14:50
THINK TANK: NAVIGATING POLICY SHIFTS: SAFEGUARDING PATIENT EXPERIENCE IN AN ERA OF CHANGE With healthcare policy in flux and pressures
Antonette Mentor -
Associate Vice President /Executive Director,
Montefiore Medical Center
14:55 - 15:25
PLENARY PRESENTATION: THE HUMAN EXPERIENCE IN MECHANICAL HANDS: LEVERAGING AI TO BUILD EMPATHETIC CONNECTIONS IN PATIENT CONTACT
Crystal Broj -
Chief Digital Transformation Officer,
Medical University of South Carolina
15:25 - 15:55
CLOSING FIRESIDE CHAT: LEARNING FROM EXPERIENCE: REFLECTING ON THE PAST OF THE PATIENT EXPERIENCE TO FIND ITS FUTURE
David Weisman -
Chief Experience Officer,
NYC Health + Hospitals
Lisa Griffin - Chief Consumer Officer, University Hospitals
