NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE
October 29 - 30, 2024
| Fort Lauderdale Le Meridien
CX Healthcare Exchange East - Day 2
8:30 - 9:00
Opening Remarks
8:40 - 9:25
Establishing a Future-Ready Workforce Panel
Jennifer Bloomfield -
System Director, Consumer Experience Initiatives,
Memorial Hermann Health System
Marisa Schwartz - Senior Regional Medical Director, St. Luke's University Health Network (East Region)
9:10 - 9:40
The Next Era of CX: Listening at Scale with AI
Leslie Pagel -
Chief Evangelist,
Authenicx
9:45 - 10:15
One-to-One Business Meetings
10:20 - 10:50
One-to-One Business Meetings
10:55 - 11:25
One-to-One Business Meetings
9:45 - 10:15
One-to-One Business Meetings
10:20 - 10:50
How to Integrate Survey Insights to Humanize your Digital Healthcare Operations
10:55 - 11:25
One-to-One Business Meetings
11:30 - 12:15
Beyond Face Value: The Importance of Accounting for Patient Whole Health for Tailored, Effective Recovery
Parmis Khatibi -
COO,
Ahura Healthcare Corporation
12:15 - 12:45
Revolutionizing Healthcare Customer Experiences: Harnessing the Power of Generative AI in Contact Centers
Sponsored by: Observe.ai
12:50 - 13:20
One-to-One Business Meetings
13:25 - 14:15
One-to-One Business Meetings
14:15 - 14:45
One-to-One Business Meetings
12:50 - 13:20
Why Using Data to Improve Patient Experience Escalates Employee Experience and Ultimate Care Services
13:25 - 14:15
Women Lunch & Learn: How Improving Women’s Experiences within Healthcare Will Universally Advance the Healthcare Industry
14:15 - 14:45
Why Assessing & Improving Your Data Infrastructure & Quality will Elevate Its Effectiveness Across Your Organization
14:50 - 15:20
Through the Stethoscope: Investing in Data Analytics to Visualize Customer Experience Across all of Your Communities
Sponsored by: RingCentral, Inc.
