Andro Herrera-Mendoza

Senior Vice President - Chief Innovation Officer PAM Health

Andro Herrera-Mendoza, DBA, RRT-NPS, RPFT, FACHE, is a senior healthcare executive with more than 30 years of experience leading growth, operational performance, and strategic transformation. As Senior Vice President and Chief Innovation Officer at PAM Health, Andro leads the organization's innovation agenda, drives market expansion, and strengthens clinical performance across a post-acute and ambulatory care continuum.

Throughout his career, Andro has developed and executed strategies that reshaped patient acquisition and improved how care is delivered. He has launched new care models, formed strategic partnerships, and built care access points across multiple markets. Becker's Healthcare named him one of its 48 Chief Innovation Officers to Know in 2026.

Andro's combination of clinical training and strategic discipline informs his work in healthcare strategy, innovation, and care access design. He is a Fellow of the American College of Healthcare Executives, Chair of the Texas Brain Injury Advisory Council, and a frequent speaker and advisor on emerging healthcare trends, operational scalability, and new approaches to care delivery

CX Healthcare Exchange East - Day 1

2:45 PM Panel Discussion: Walk a Mile in Their Shoes - Improving Patient Experience Starts with Understanding the Journey

Healthcare organizations continue to invest in new technologies, AI tools, and digital experiences to improve patient access and experience. Yet many patients still struggle to navigate care across departments, providers, communication channels, and systems . Rather than focusing on tools alone, this session centers on how healthcare organizations can design services around patient needs, operational and provider realities, and measurable outcomes. The panellists will showcase strategies for scaling thoughtfully, drawing on lessons from consumer engagement and community partnerships to build trust, equity and loyalty.

The conversation will focus on how healthcare organizations can:

• Gain a complete view of the patient journey to identify barriers, improve experiences, and create more responsive access strategies.

• Turn patient and operational insights into practical service improvements that strengthen trust, expand access, and drive better outcomes.

• Use technology, AI, and service design insights to build scalable systems that expand reach without compromising patient or provider experience

Check out the incredible speaker line-up to see who will be joining Andro.

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