Nicole Cable

Chief People and Experience Officer C3 Health

Nicole Cable is Chief People & Experience Officer at C3 HealthcareRx, where she leads enterprise human experience strategy across employees, patients, providers, and organizational culture. With deep expertise in healthcare operations, patient and customer engagement, organizational transformation, and experience innovation, Nicole is known for blending strategic leadership with human-centered design to drive measurable impact across complex healthcare environments. A recognized thought leader in human experience, she is passionate about aligning culture, access, and engagement strategies to improve outcomes for both people and organizations.

CX Healthcare Exchange East - Day 1

8:35 AM Chair’s Opening Remarks

2:45 PM Panel Discussion: Walk a Mile in Their Shoes - Improving Patient Experience Starts with Understanding the Journey

Healthcare organizations continue to invest in new technologies, AI tools, and digital experiences to improve patient access and experience. Yet many patients still struggle to navigate care across departments, providers, communication channels, and systems . Rather than focusing on tools alone, this session centers on how healthcare organizations can design services around patient needs, operational and provider realities, and measurable outcomes. The panellists will showcase strategies for scaling thoughtfully, drawing on lessons from consumer engagement and community partnerships to build trust, equity and loyalty.

The conversation will focus on how healthcare organizations can:

• Gain a complete view of the patient journey to identify barriers, improve experiences, and create more responsive access strategies.

• Turn patient and operational insights into practical service improvements that strengthen trust, expand access, and drive better outcomes.

• Use technology, AI, and service design insights to build scalable systems that expand reach without compromising patient or provider experience

6:00 PM Chair’s Closing Remarks

CX Healthcare Exchange East - Day 2

8:30 AM Chair’s Opening Remarks

3:10 PM Panel Discussion: Consistent by Design: Creating Cohesive Experiences Across Systems

As healthcare systems grow more complex, delivering a cohesive experience across services, settings and locations becomes increasingly challenging. Experience leaders must balance the need for system-wide coherence with the realities of local variation, bringing together principles, standards, and behaviors without losing flexibility or engagement on the ground.

This panel explores how organizations are designing for consistency at scale, embedding shared experience ambitions while enabling teams across the system to bring them to life.

• Who should own experience across the system, and what are the trade-offs between central ownership and shared accountability?

• How can organizations define clear standards and direction while allowing for local adaptation and autonomy?

• What does it take to align teams, behaviors, and delivery across systems to create a truly cohesive experience for patients?

4:10 PM Chair’s Closing Remarks

Check out the incredible speaker line-up to see who will be joining Nicole.

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