Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
What Makes CX Asia Week 2026 Unique?
Platform for – CX, Contact Centres, Customer Service, Customer Support and Customer Operations leaders
14Years
Of Excellence: The region's longest-standing conference dedicated to CX mastery
90%
End-User Attendance: Premium networking opportunities with a focused audience.
60+
Speakers, 80% of Them Brand-New — Bringing Fresh CX Perspectives and Direct Access to Decision-Makers.
12Years
Celebrating Asia's Most Innovative CX Organisations at the CX Excellence Awards.
75%
of our attendees are senior leaders from more than 12 industries, across finance, retail, tech, and hospitality.
Who Attends CX Asia Week 2026?
From Asia’s leading brands and digital disruptors to CX innovators, contact centre leaders, and technology enablers, CX Asia Week brings together the full ecosystem shaping the future of customer experience across the region.
Download the full attendee breakdown to explore the companies, seniority levels, and functions represented across this year’s audience.
What Awaits You at CX Asia Week
PREMIUM CONFERENCE
16 - 19 JUNE
CCW Asia showcases transformative
contact centre strategies driving
excellence in customer service, support
and care.
PREMIUM CONFERENCE
16 - 19 JUNE
NexGen CX highlights showcases transformative CX strategies driving loyalty, efficiency, and innovation in APAC.
MARKETING CONFERENCE
17 - 18 JUNE
AWARDS NETWORKING DINNER
17 JUNE
CX Asia Excellence Awards Ceremony
12 years celebrating the highest levels of achievement and excellence in Asia.
Leading #1 Platform for – CX, Contact Centres, Customer Service, Customer Support and Customer Operations leaders
- 14 Years of Excellence: Asia’s longest-running CX conference
- 200,000+ CX Leaders: Global reach through our CX Network community
- 90% End-User Attendance: Premium networking with a focused audience
- 12 Years of CX Excellence Awards: Honouring Asia’s top CX innovators
- Impact of AI in Marketing and Businesses: Sessions on how leading brands drive results with AI
Esteemed Industry Speakers
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philllipine Islands (BPI)
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Erwin Peter
VP
Prudential
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
John Epok Pascual
Head of System & Tools and Training and Quality Assurance
Circles.Life
Gigi Low
Director Customer Experience
NTUC CLUB
Emily Tan
Head of SEA CRC
Nestle Nespresso
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo
Ashish Shukul
Global Vice President, Marketing & Sponsoring
Schaeffler Group
Febriani Rossa
Assistant Vice President of Contact Channel Management
PT Bumi Serpong Damai, Tbk (Sinarmas Land)
Chris Ng Enhan
Director of Customer Success
ST Engineering/ST Engineering iDirect Inc dba iDirect
Catherine Loh
Personalization Director
JLL
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Elaine Tan
Head of CS, Customer Relationship Management Loyalty and Business Process Develo
Pet Lovers Centre Pte Ltd
Suraiya Mohamed Noh
Regional Field Service Lead, Greater Asia Pacific
Lenovo
Yvonne Lau
Executive Director - Head of CX, Consumer Banking
DBS
Nikolaus Ong
Chief Digital Officer
Comoclub
Rajesh Grover
Head Group Chief Digital Officer, Ai
Kanmo Group
Caroline Leong
Chief Customer Officer
TEEG
Damien Cummings
Chief of Digital Strategy and Leadership Practice
NUS-ISS
Kelly Yoong
CDO & Director
Sentosa Development Corp
Jane Carlos
CCXO
Komunidad
Babul Balakrishnan
Senior VP, Customer Experience (Cx)
Thunes
Fatimah Hussein
Senior Vice President and Head of Customer Contact Centre
RHB
Riana Ramahandridona
Vice President & GM, Global Customer Success
Circles.Life
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health, Patient Experience
IHH Healthcare Singapore
Emma Cabochan
Senior Vice President of Legal Services and Head of Data Privacy
Asia United Bank
Cindy Tan
Head, Digital Channels Experience
Singtel
Eduardo Imperial
Head of Customer Success Management, APACME
Vodafone Group
Felicia Cao
Head of APAC Contact Centre Operations
LEGO Singapore Pte Ltd
Chermaine Tay
AGM, Healthcare Distribution
DKSH
Xavier Chia
Head of Customer Service
Pacific International Lines
Yash Sheth
Head of Subscriptions and Loyalty
Gojek
Dinesh Ramchandani
Director, Data and Analytics
Unilever
Ricardo Ramires
Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers
Siemens Healthineers
Roxanne Lim
CRM and Customer Loyalty Manager
Metro Singapore
Ben Wu
Global Customer Engagement Lead
Nestlé
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group
Ng Yan Chao
Regional Head of Customer Experience IBG
DBS Bank
Aleksei Shuravin
Head of Customer Service
Salmon Group
Joyce Espinoza
Head of Business Process and Contact Center
Shakey's Philippines
Melody Lim
Head of Customer Experience
Aboitiz Power
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Aseem Puri
Digital Chief Executive Officer
Unilever International
Ananditha Mayasari
Assistant Vice President and Head of Marketing
Kopi Kenangan
Antoine Nazaret
Assistant Vice President, Digital Marketing, Asia
NBA
Adelise Ashdown
Regional Global Head of Marketing, Brand & Client Experience Lead (APAC)
Jones Lang LaSalle
Jamie Say
Head of Marketing
Ego
Wanda Pascua
Head of Marketing
Tonik
Razvan Paraschiv
Head of Marketing Systems & Operations
Airwallex
Sok Hoon Koo
Director of Marketing
Shangri La Hotel Singapore
Shalini Seneviratne
Marketing Director of Baby and Child Care
Kimberly-Clark
Joanne Lim
Head of Marketing, Southeast Asia
Virgin Active
Andrew Hill
Snr Dir Digital
Coca-Cola
Mason Tay
Global Director, Markets Growth
TripAdvisor
Esther Tan
Global Director of Marketing and E-Commerce
Plaza Premium Group
Jacky Mak
Brand Marketing Director
yuu Rewards Club
Anthony Guanzon
Chief Marketing Officer
Malayan Insurance Co Inc
Iain Twine
Chief Marketing & Communications Officer
DALI Everyday Grocery
THANK YOU TO OUR 2026 SPONSORS
CX Asia Week Highlights
CX & Marketing leaders in Asia gathered to learn and explore the best moments in CX
Why CX Asia Week is Essential for You
Learn from Asia's top CX innovators
Gain insights from CX leaders at brands like GB Corp, GXS Bank, Ritz-Carlton Reserve, AEON, and Estée Lauder—trailblazing the future of customer experience across Asia.
Discover practical strategies
Find the balance between cost optimisation, leveraging GenAI and automation, and delivering value through meaningful, human-centered customer experiences.
Network with decision-makers
Connect and collaborate with industry leaders. Featuring cross-functional senior leaders, reflecting how CX transformation cuts across business units.
Access cutting-edge CX solutions
Access a showcase of the latest CX solutions—helping you optimise processes, enhance loyalty, and achieve measurable impact.
Take away actionable insights
Equip yourself with strategies to leverage technology for ROI, adapt to evolving consumer behaviours, and drive CX differentiation in today’s uncertain market.
Unlock Growth: Sponsor CX Asia Week 2026
Elevate Your Brand as a Leader in CX
As Asia's #1 Customer Experience Leaders Platform, partner with us and position yourself as a trusted source for the region's thriving CX community
Connect with the Right Audience
Network with CX and Marketing decision-makers in Asia looking for innovative solutions and strategic partnerships
Maximise Your Reach And Results
Whether you're looking to generate leads, showcase your expertise, or build brand awareness, we have the perfect solution to help you achieve success
Hear from Past Attendees
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