Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience Affin Bank Berhad

Vijayakumar (Ryan) is a Vice President of Process Innovation & Customer Experience at Affin Bank in Kuala Lumpur, Malaysia. He has an accumulative experience of 18 years in the hospitality and banking industry having served in several local and international bank. He has garnered vast and in-depth knowledge in on Sales, Contact Centre, Customer Experience, Service Culture Transformation, Service Innovation, Coaching, Learning & Development, Artificial Intelligence and Digital Transformation. As a Process Innovation expert, he is currently leading several critical projects in his current organization, which includes the innovation of Digital Branch. Vijayakumar received his Master’s in Business Administration from Open University Malaysia in 2015 and his undergraduate degree with a double major in Marketing & Human Resource Management from the University of Tasmania, Australia 1999.

Main Conference Day One

Tuesday, September 24th, 2019

2:05 PM PANEL: Strengthening Digital Capabilities to Enable the Delivery of Seamless CX

·         Mapping a digitalisation roadmap with your customers at the centre of the transformation
·         Re-engineering processes and operations to drive business agility, performance and productivity
·         Accelerating digitalisation results and upskilling employees to deliver exceptional CX

Check out the incredible speaker line-up to see who will be joining Vijayakumar.

Download The Latest Agenda