Tom Blackman

Director of Sales, Asia Zendesk

DAY 3 - MAIN CONFERENCE: 23 September

Wednesday, September 23rd, 2020

2:50 PM Roundtable C: Reimagine Your Customer Experience with Empathy & Agility

  • Harness data to personalise customer engagements and experience 
  • Integrate technologies such as messaging and live chat to make conversations customer-centric
  • Optimise your agent experience to improve their customer support
  • Staying focus on the fundamentals of empathy and connection in the new normal world

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda