Tom is a seasoned professional with nearly two decades of experience in the customer experience and SaaS industries. Currently at Zendesk, he serves as the leader of the Global Accounts business for APAC and Japan. In this role, Tom collaborates with large multinational organizations, guiding them towards achieving their customer experience goals. With a diverse background, Tom has gained valuable insights from working on both sides of the relationship – as a vendor and a customer. This unique perspective has equipped him with a deep understanding of how to implement and operationalize customer experience strategies that are scalable for companies of all sizes. Throughout his career, Tom has honed his expertise in developing and executing impactful customer experience initiatives. With his wealth of knowledge, he is able to provide valuable guidance and support to organizations in their journey towards delivering exceptional customer experiences. As a trusted leader in the field, Tom's passion lies in helping companies unlock their full potential in customer experience. By leveraging his extensive industry experience, Tom is dedicated to empowering businesses to succeed in today's customer-centric landscape.