Chief Technology Officer Subramanya is responsible for the Technical Services Group at HGS. He is an expert in Information Technology and Information Security, and is responsible for implementing, maintaining and monitoring world class technology and information security across the organization.
Subramanya has over 20 years of experience in the technology domain across various industries and handles various aspects of conceptualizing and commissioning of Business Process Outsourcing (BPO) and other IT Enabled Services operations including transition of projects across our global facilities.
Subramanya is an Engineering graduate in Computer Science from MEI Group of Institutions, India and has undergone short term courses in Customer Support and Finance from the Indian Institute of Management (IIM), Bangalore, India.
• Hear about best practices from experts who have recently established a work-from-home, work from anywhere mobile workforce
• Learn how contact centre managers can ensure that the necessary communications infrastructure is in place and that their staff is as productive and efficient at home as they are on-site
• Understand what new metrics or adjustments to existing metrics are needed for WFH vs. in office agents
• How to focus more attention on the quality management process and adjust the frequency of coaching for WFH agents