Saju John P, Director, Evolve-Center for Design Thinking and Innovation at UBS
UBS Logo

Saju John P


Director, Evolve-Center for Design Thinking and Innovation
UBS

Main Conference Day One

Wednesday, December 9th, 2020


3:15 PM Using Human-Centred Designs to Shape Customer Journeys

        Understanding  customers’ wants, needs and challenges from their point of view
        Dissecting painpoints in their journeys and structuring action plans for CX improvements
        Incorporating design thinking into every process , product and service development to drive customer-centricity in decision- making
 

Check out the incredible speaker line-up to see who will be joining Saju.

Download The Latest Agenda