Cyprian Wong

Head of Design UBS

Main Conference Day One

Tuesday, September 24th, 2019

3:10 PM Using Human-Centred Designs to Shape Customer Journeys

        Understanding  customers’ wants, needs and challenges from their point of view
        Dissecting painpoints in their journeys and structuring action plans for CX improvements
        Incorporating design thinking into every process , product and service development to drive customer-centricity in decision- making

Check out the incredible speaker line-up to see who will be joining Saju.

Download The Latest Agenda