Prashant Lulla

Head of Customer Experience APAC Zurich Insurance

Prashant is an award-winning Operations Leader recognized for the ability to design, lead, and implement successful programs across Operations in Financial Services. He is a certified Master Black Belt with expertise in Lean Six Sigma, Metric Management, Data Analytics, and Project Management with a track record for driving Continuous Improvement and leading Successful Change Initiatives with Financial Benefits to the business.

A motivating leader known for hiring and developing talent, improving employee engagement, and mobilizing teams behind the vision. Outstanding communication and relationship building skills working effectively across multicultural teams, senior leadership, and industry experts. He is driven by passion and commitment to achieve measurable and sustainable results.