22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Philipp Gockel

Global Senior Manager Customer Delivery Experience Schneider Electric

Post-Conference B2B CX Focus Day

Thursday, September 26th, 2019

11:30 AM B2B Guide to VoC: Capturing Feedback and Delighting Your Customer in a B2B Environment

        How to tailor your VoC programs to obtain accurate feedback in the complex B2B landscape?
        De-centralising customer mapping at account level to enhance understanding
        Translating customer insights into actionable sales and service opportunities 

Check out the incredible speaker line-up to see who will be joining Philipp.

Download The Latest Agenda