Michelle Liew, Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking at RHB
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Michelle Liew


Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB

Check out the incredible speaker line-up to see who will be joining Michelle .

Download The Latest Agenda

Main Conference Day Two

Wednesday, September 25th, 2019


2:45 PM Operationalising Customer-Centric Transformation and Leadership across the Organisation

• Defining the strategic initiatives of operational excellence from a CX perspective
• How to develop a customer-centric strategy that continues to be relevant and effective
• Executing digital CX transformation and ensuring success through digital leadership