Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking RHB

Main Conference Day Two

Wednesday, September 25th, 2019

2:50 PM Operationalising Customer-Centric Transformation and Leadership across the Organisation

• Defining the strategic initiatives of operational excellence from a CX perspective
• How to develop a customer-centric strategy that continues to be relevant and effective
• Executing digital CX transformation and ensuring success through digital leadership

Check out the incredible speaker line-up to see who will be joining Michelle .

Download The Latest Agenda