Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking

Main Conference Day Two

Saturday, January 9th, 2021

2:15 PM Employee Empowerment to Transform Service Delivery

        Trusted accountability as the driving force behind proactive customer-centric decisions and actions
        Investing in technologies such as analytics and digital tools to improve work performance and move employees up the value chain
        Recognising their efforts to empower and drive continuous service excellence

Check out the incredible speaker line-up to see who will be joining Michelle .

Download The Latest Agenda