Madhu Oza

Director of Customer and Technical Services Abbott

19 June 2025 | Main Conference Day 2

4:40 PM Are Your Employees Tech-Enabled or Tech-Constrained?

Understanding how employee experience shapes the success of your digital CX transformation

• The ROI Reality: Moving beyond engagement scores to understand how employee experience directly impacts customer loyalty and business growth.

• The Frontline Factor: How leading brands are reimagining employee tools, training and culture in an AI-enhanced environment.

• Mind the Gap: Understanding critical disconnects between technology investments and employee empowerment - and how to bridge them.

Check out the incredible speaker line-up to see who will be joining Madhu.

Download The Latest Agenda