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Madhu Oza

Director, Global Technical Services and Service Excellence Abbott

Understanding how employee experience shapes the success of your digital CX transformation

• The ROI Reality: Moving beyond engagement scores to understand how employee experience directly impacts customer loyalty and business growth.

• The Frontline Factor: How leading brands are reimagining employee tools, training and culture in an AI-enhanced environment.

• Mind the Gap: Understanding critical disconnects between technology investments and employee empowerment - and how to bridge them.

Check out the incredible speaker line-up to see who will be joining Madhu.