Louis Tan

General Manager, Customer Operations - Asia Pacific & Middle East Shell

DAY 5 - MAIN CONFERENCE: 25 September

Friday, September 25th, 2020

12:05 PM How Shell Drives CX through Growing In-House Continuous Improvement and Digital Capabilities

At Shell, capability building has remained a high strategic priority to drive customer experience for their B2B and B2C customers. 

• What are Shell’s journey and learnings in developing in-house capabilities to drive customer experience

• Leveraging ESSA (Eliminate Standardise Simplify before Automating) to advance our people and business growth 

• Changing mindsets, engaging and leading a digital workforce to drive CX excellence

Check out the incredible speaker line-up to see who will be joining Louis.

Download The Latest Agenda