Kavan Sito

Regional Head of Customer Operations & Trust Shopee


Tuesday, September 22nd, 2020

10:55 AM PANEL: Winning Customers in a World of Bots, AI and Automation

Digital channels have now emerged as the preferred choice for many consumers when it comes to interacting and engaging with brands. These new consumers lead to new expectations, and ultimately change the way value is and should be created by brands.

• How can digitalisation and smart machines help to win the hearts and business of your customers? 

• Strategies in combining digital and human transformation to gain competitive advantage in your CX strategy

• The need to transform from project-driven to enterprise-wide approach when automating customer experience

DAY 3 - MAIN CONFERENCE: 23 September

Wednesday, September 23rd, 2020

12:30 PM PANEL: Maintaining a Personal Touch – How Can Humans and Technology Best Co-exist?

  • Learn how companies advance service excellence through digital transformation in this current environment
  • Examine ways to keep the human touch alive to provide an all-round customer experience
  • Find out a way forward for humans and technology to drive CX excellence

Check out the incredible speaker line-up to see who will be joining Kavan.

Download The Latest Agenda