Digital channels have now emerged as the preferred choice for many consumers when it comes to interacting and engaging with brands. These new consumers lead to new expectations, and ultimately change the way value is and should be created by brands.
• How can digitalisation and smart machines help to win the hearts and business of your customers?
• Strategies in combining digital and human transformation to gain competitive advantage in your CX strategy
• The need to transform from project-driven to enterprise-wide approach when automating customer experience