Senior Vice President Regional Customer ExperienceTMRW Digital Group Group Strategy and Transformation
Karthik Ganesan leads the
digital service design and delivery for TMRW by UOB, a digital bank initiative
of United Overseas Bank (UOB) launching across the ASEAN markets.
A seasoned financial services
professional with over 17 years, Karthik has worked across customer experience,
contact centers, operations and business analytics functions of some of the
leading banks in south east Asia.
At TMRW, Karthik oversees the customer service strategy and execution
which includes Self-service, Automated Services such as the Chat Bot and
Assisted Service through live chat and on demand VOIP calls.