Jarod Ong is Head of Operations at Singapore Exchange (SGX). His mandate is to operate a fair, orderly and transparent market, as well as a safe and efficient clearing house. Prior to SGX, Jarod has held leadership positions in Credit Suisse and Standard Chartered.
A change and operations professional, Jarod brings with him a wealth of operational excellence and process leadership experience. He has designed and led change initiatives across finance, oil and gas manufacturing, aviation and container logistics. Jarod is a Singaporean with an international work experience, having spent time in Middle East, UK, US, HK, Malaysia and China. Jarod is passionate about professional coaching; is a certified Lean Six Sigma Master Black Belt; holds a bachelors in civil engineer and a masters in molecular engineering. He is an avid mountain biker.
Omnichannel customers are proven to spend 208% more than customers who shop in store only. And the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge.
• From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity
• Gain insights on linking customer journeys to critical business outcomes
• Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies