Huntley Bakich

Senior Vice President CSG Experiences Practice

A global leader in digital experience transformation, Huntley Bakich has over 25 years’ in digital business models with over 20 years focused on management consulting to some of the world’s largest organisations, including AT&T, Airtel, Fiserv and Deutsche Telekom. Huntley is passionate about voice-centred strategies and programs which drive measurable value.

DAY 2 - PREMIUM EXPERIENCE: 22 September

Tuesday, September 22nd, 2020

2:50 PM Roundtable A: Personalisation: The Holy Grail of CX

  • What do customers really want, and how can you deliver?
  • Real-world analysis on customer behaviour to meet changing expectations
  • Identify improvement areas in your strategies to develop personalised experiences

Check out the incredible speaker line-up to see who will be joining Huntley.

Download The Latest Agenda